At Leo Escape, we strive to deliver exceptional service across Travel, Real Estate, and IT. While we aim for 100% satisfaction, we understand that plans may change. This policy outlines your rights and options for cancellations, refunds, and service adjustments.
Please read this policy carefully before booking any service.
1. ✈️ Travel & Tourism Packages
📅 Cancellation by Client
All cancellations must be submitted in writing (email or contact form).
| TIME BEFORE DEPARTURE | REFUND POLICY |
|---|---|
| 30 days or more | 50% refund of total paid amount |
| 15 to 29 days | 25% refund |
| Less than 15 days | No refund (full forfeiture) |
Note: Deposit (20–30%) is non-refundable once booking is confirmed.
🛑 Visa Rejection (With Proof)
- If your visa is officially denied by the embassy/consulate:
- Full refund of paid amount minus administrative fees (up to $150).
- Must provide official rejection letter.
❌ Cancellation by Leo Escape
- If we cancel a tour due to low bookings, safety concerns, or force majeure:
- Full 100% refund or option to reschedule.
- No additional liability beyond refund.
🌪️ Force Majeure (e.g., war, pandemics, natural disasters)
- No refunds, but we offer:
- Rescheduling to a future date
- Credit voucher valid for 12 months
2. 🏡 Real Estate & Family Migration Services
💼 Service Fees (Consultation, Legal, Residency Support)
- Before contract signing: No charge.
- After agreement is signed: Service fees are non-refundable once work begins (e.g., document processing, legal filings).
- Exception: If Leo Escape fails to deliver as agreed, a partial or full refund may be issued at our discretion.
🏘️ Property Investment (Third-Party Sales)
- Leo Escape acts as a service facilitator, not the property seller.
- Cancellation of property purchase is subject to the developer’s or seller’s terms.
- We will assist in communication but cannot guarantee refunds.
💡 Tip: Always review the property developer’s cancellation policy before signing.
3. 💻 IT Services (Web, App & Software Development)
🛠️ Project-Based Services
- Before development starts: Full refund of deposit.
- After development begins:
- Refund only if project is terminated due to our failure.
- If client cancels mid-project: No refund on completed work; client owns deliverables up to that point.
- Client receives all code and assets upon full payment.
🕒 Hourly or Ongoing IT Support
- Cancel at any time with 7 days’ written notice.
- Final invoice will include work completed up to the cancellation date.
4. 📦 General Refund Process
- Refunds are processed within 14 business days of approval.
- Refunded to the original payment method (bank transfer, card, etc.).
- International transaction fees (if any) are deducted from the refund.
5. 📞 How to Cancel
To cancel a service or request a refund:
- Email us at: support@leoescape.com
- Include:
- Booking ID or service agreement number
- Full name and contact details
- Reason for cancellation
- Visa rejection letter (if applicable)
We will respond within 48 hours.
6. 🚫 Non-Refundable Situations
No refunds will be issued in the following cases:
- Client no-shows on tours or consultations
- Failure to provide required documents (e.g., passport, proof of funds)
- Cancellation within 15 days of travel departure
- Change of mind after service initiation
7. 🔄 Rescheduling & Vouchers
Where refunds are not available, we offer:
- Rescheduling (subject to availability)
- Credit voucher valid for 12 months (transferable to another person)